Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Wait for us to ship and shoot the QC and waybill of your shoes to you (we will process the shooting and delivery within 48 hours)
Usually the delivery time is 8-18 days (Global)
Please contact our customer service promptly before shipment to update your order address, ensure the correct postal code, and verify that the telephone number is accurate.
Please be patient, as international logistics may require transshipment, and customs clearance can also take a long time. If you encounter any issues, contact customer service promptly for resolution.
No, we do not store customers’ payment information. We are a legitimate company.
No need to pay any tax
Of course, we ship worldwide
Of course, we are 100% legal, and there are many customers who trust us. In our Discord community, if you have doubts about this, you may click the Discord button on the right to join our community and communicate with our members.
If you need to swap an item
Returns and Exchanges
Zngogo does not accept any after-sales application that subjectively believes that the product is defective or of poor quality. If you have any question, can contact Customers Service firstly. Buy with confidence and enjoy a great shopping experience!
If it is indeed our mistake and the wrong item was sent, please contact us for a return. However, we usually provide QC photos for customers to check before shipping, so please confirm carefully.
Please keep your receipt, box, and all items intact, and contact our customer service with photos immediately. Our customer service will provide you with the correct procedure for handling the situation.
Sorry, we do not accept returns for non-quality issues. Subjective returns are not supported.
Please contact us. Email, WhatsApp, Instagram, and Discord are all available options.
Please contact us to change the order address before we ship the product. If it has already been shipped, please wait for the product to arrive and then contact the logistics company yourself (we are overseas and unable to assist customers in contacting logistics companies).
Before we ship your order, you have the right to manage it. This includes changing the products or canceling the order.
Yes. You can also keep in communication. After the goods arrive, we will notify you to place your order.